Superior globally-sourced products from the trusted leader in mirror technology.
Cordova Hospitality Terms and Conditions2018-08-09T23:43:08+00:00

Cordova Hospitality Terms and Conditions

All pricing and terms and conditions from Cordova, a division of Electric Mirror, LLC, apply to the quotes created by our team of Account Managers and Project Coordinators. Quotes are time-sensitive and upon expiration, the pricing and product availability is subject to change without notice.

Lead Time

The lead time for standard items is typically eight to 10 weeks upon receipt of deposit and approvals. Lead time for custom work may exceed those time frames and will vary based on the scope of work and where production factors permit. Upon request, a quote for an expedited lead time may be available.

Shipping

Cordova uses a variety of shippers and often creates custom made crates to protect products being delivered to customers. Freight rates will be provided prior to orders being accepted.

Return Policy

All sales are final. No returns and no refunds for quantities larger than three. In a quantity of three or less, only stock products that have been kept in the original packaging, have not been installed, and are in good, undamaged and saleable condition may be returned to Cordova within 90 days of delivery for a credit based on the original invoice, less a 25% restocking fee and the original freight costs. An RMA number must be assigned by Cordova before an item is returned.

Storage Charges

Storage charges will be assessed on all products that are ready to ship but are being held upon client’s request.

Shipping Damage Claim Policy

Customers must inspect all merchandise within 15 business days of receipt and take photos of any damage to products while they are still in their packaging. Claims should be made to your Electric Mirror sales contact, or by using the Contact Us form on either the Cordova Mirrors or Electric Mirror website, or by emailing support@cordovamirrors.com.

Warranty

See the Cordova Hospitality Warranty page for product warranty.

Tariffs

Customer is responsible for all tariffs, including those imposed on products after an order has been placed.